Returns & Refund Policy

Last Updated: June 2026

Customer satisfaction is important to us.

Return Eligibility

You may request a return within 14 days of receiving your order.

To qualify for a return:

• The item must be unused.
• The item must be in its original condition.
• The item must be returned in its original packaging.

Custom & Personalized Products

Because many of our products are handcrafted and made to order, personalized and custom-made items are generally non-refundable unless they arrive damaged or defective.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the product
• Photos of the packaging

We will review the claim and provide a replacement, store credit, or refund when appropriate.

Refunds

Approved refunds will be issued to the original payment method.

Processing times may vary depending on your payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Contact

Email: tal@gispanwoodart.com